• Return and Refund Policy

  We want you to be thrilled with your online fitness coaching experience. If our services don’t meet your expectations, here’s how refunds and returns work:

  • 1-Pack (Starter Virtual Coaching): Full refund within 24 hours of purchase if no live Zoom session is booked or digital programming accessed. 50% refund within 7 days if no session attended or programming used. No refunds after attending a session or accessing programming.

  • 5-Pack (Core Virtual Coaching): Full refund within 24 hours if no sessions booked or programming accessed. 50% refund within 7 days if fewer than 2 sessions attended and programming unused. No refunds after 2+ sessions or programming access.

  • 10-Pack (Ultimate Virtual Coaching): Full refund within 24 hours if no sessions booked or programming accessed. 50% refund within 14 days if fewer than 4 sessions attended and programming unused. No refunds after 4+ sessions or programming access.

  • A La Carte (Flexible Virtual Sessions): Full refund within 24 hours if session unbooked. No refunds after session attendance. Optional digital programming add-on ($18/week subscription): 50% refund within 7 days if unused.

  • Modifiers (Workout Buddy, Workout Alongside, Nutrition Guide, Priority Support): Full refund within 24 hours if unaccessed. No refunds after use (e.g., Workout Buddy session attended, Nutrition Guide delivered).

  • Process: Request refunds via email (support@ondemandcoaching.com). Refunds processed within 5-7 business days to original payment method. Subscription cancellations do not retroactively refund prior charges.

We understand busy schedules in San Jose. To keep things flexible:

• Rescheduling: Reschedule live Zoom sessions with at least 4 hours’ notice via Wix Fit (dashboard or Fit by Wix app) or email (support@ondemandcoaching.com). No limit on reschedules within package validity (1 month for 1-Pack/A La Carte, 3 months for 5-Pack, 5 months for 10-Pack).

• Cancellations: Cancel sessions with 4 hours’ notice via Wix Fit or email. Late cancellations (under 4 hours) forfeit the session with no refund or reschedule.

• Subscriptions: Cancel subscriptions anytime via Wix Fit dashboard to stop future billing. No refunds for unused sessions/programming from prior billing cycles.

• Note: Digital programming access continues for the purchased duration (e.g., 8 weeks for 10-Pack) even if sessions are canceled, unless refunded per above.

To ensure fairness and respect for your coach’s time:

• Clients who are 15+ minutes late to a scheduled Zoom session are considered a no-show and forfeit the session. No refund or reschedule is offered.

• Coaches will wait 15 minutes in the Zoom meeting before marking a no-show. You’ll receive an automated nudge to reschedule and stay on track.

• Repeated no-shows (2+ in a package) may prompt a personalized check-in to adjust your plan, ensuring you get the most from your San Jose online fitness coaching.

Your trust is our priority. We protect your data in compliance with industry standards:

• Data Collection: We collect only necessary information: name, email, payment details (via Wix Payments, encrypted), and workout logs (via Google Forms/Wix Fit). Optional data (e.g., fitness goals, dietary preferences for Nutrition Guide) is collected only with consent.

• Use of Data: Data is used to deliver services (e.g., schedule sessions, send digital programming, track progress, issue nudges/check-ins), process payments, and improve our offerings. We may share anonymized data for analytics (e.g., workout completion rates).

• Third-Party Tools: We use Wix Fit (for scheduling/delivery), Google Forms/Sheets (tracking), and Zoom (sessions). These platforms comply with GDPR/CCPA. Amazon affiliate links may track purchases for commissions; see Amazon’s privacy policy.

• Data Security: All data is stored securely via Wix’s encrypted servers. Google Forms responses are private to you and your coach. We do not sell or share personal data with third parties beyond service delivery.

• Access and Control: Request, update, or delete your data via email (support@ondemandcoaching.com). Responses within 72 hours. You may opt out of tracking nudges or community features (e.g., FB group) anytime.

• Cookies: Our Wix site uses cookies for functionality (e.g., login, analytics). Manage preferences via browser settings or Wix’s cookie banner.

• Session Format: Standard sessions are desk-based Zoom coaching with your trainer demonstrating movements (e.g., squats with resistance bands) and providing cues. Optional modifiers:

  • Workout Buddy ($20/session): Add a friend/family member to your Zoom session for shared coaching.

  • Workout Alongside ($15/session): Coach exercises with you in real-time, like a fitness video.

  • Nutrition Guide ($30/week): Personalized meal plan delivered via PDF/email.

  • Priority Support ($25/month): 6-hour response time + 15-min bonus Zoom check-in/month.

    
    

• Gear Recommendations: Workouts may use affordable gear like jump rope, floor sliders, kettlebell, or ankle weights. As an Amazon Associate, we earn from qualifying purchases.

  
  

• Referral Program: Earn 10% off your next pack by referring a friend, who also gets 10% off their first pack. Codes issued via email and redeemable in Wix Fit.

  
  

• Technical Requirements: Stable internet and Zoom app required for live sessions. Digital programming (PDFs/videos) accessible via Fit by Wix app or email. Contact support for tech issues.

  
  

• Support: Email support@ondemandcoaching.com for scheduling, refunds, or tech help. Standard response within 24 hours; Priority Support ($25/month) within 6 hours.